![]() ![]() _ Windows MVP 2010-20 Millions helped via my tutorials and personally in forums for 12 years. Thoroughly research any product advertised on the sites before you decide to download and install it. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). The pages appear to be providing accurate, safe information. Standard Disclaimer: There are links to non-Microsoft websites. I will keep working with you until it's resolved. Feel free to ask back any questions and let us know how it goes. ![]() While there compare to make sure you also have the latest BIOS, Chipset, Display, Network and all other drivers. ![]() Update the sound driver from the PC maker's Support Downloads webpage for your exact model, if it is newer than the one presently installed in Device Manager reached by right clicking the Start button. If these are not enough do the same with the Sound controller, but first If that's unavailable or doesn't help choose Uninstall, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver. If that doesn't help then choose Roll back. ![]() Go into Device Manager reached by right clicking the Start button, choose Mouse, on Driver tab choose Update Driver Automatically. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you. ![]()
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